FAQ
Below are the answers to some questions we get asked frequently around the studio. If you do not find the answer to your question below, please Contact Us.
New To Hot Yoga and CHY?
Mask Policy
-
The mask by-law has been recinded in Calgary.
-
A mask will no longer be required in the studio.
-
Please continue to wear your mask if you wish.
Class Capacity
-
Effective July 1, we will increase class capacity to 20 (up from 13).
-
Continue to set up your mat in the designated spots on the floor.
Booking and Cancelling Your Visit
-
Continue to book your visit online. This helps the front desk operate efficently and avoids lineups.
-
Note the cancellation time on your booking email. Currently this time is set to 2 hours before class.
-
Penalties for no show or late cancel are still in effect. Find more about them here.
Wait Lists
-
When a class is wait listed and someone cancels their visit, the next person in line will automatically be added to class.
-
If you are on the wait list, be prepared to attend. You will be notified when you are added to class.
-
Be sure your email and phone number are up to date so you receive these notifications.
-
2 hours before class we will stop automatically adding people to class.
-
When you know you won't make it to class if given a spot, remove yourself from the wait list.
Attending Class
Arriving at The Studio
-
The studio door will open 15 minutes before class. If you arrive early, wait in your car.
-
Put on your mask before walking in to the lobby.
-
Follow all floor markings and signage.
-
Change rooms will be open.
-
Keep your mask on in the change room. Mask can be removed to shower but must be put back on as soon as you are finished.
-
Do Yoga!
-
The Instructor will remain on their mat and will not be walking around the room or giving hands on adjustments.
-
The studio is open for 15 minutes after class.
-
Exit promptly so we have time to clean the space between classes.
Studio Ammenities
-
Access to the change rooms and washrooms will be open.
-
There will be no rental items available including bottled water. Make sure you have everything you need for class.
-
All props have been removed from the studio. If you have your own, you are welcome to bring them.
Current Policies
Mask Policy
-
The mask by-law has been recinded in Calgary.
-
A mask will no longer be required in the studio.
-
Please continue to wear your mask if you wish.
Class Capacity
-
Effective July 1, we will increase class capacity to 20 (up from 13).
-
Continue to set up your mat in the designated spots on the floor.
Booking and Cancelling Your Visit
-
Continue to book your visit online. This helps the front desk operate efficently and avoids lineups.
-
Note the cancellation time on your booking email. Currently this time is set to 2 hours before class.
-
Penalties for no show or late cancel are still in effect. Find more about them here.
Wait Lists
-
When a class is wait listed and someone cancels their visit, the next person in line will automatically be added to class.
-
If you are on the wait list, be prepared to attend. You will be notified when you are added to class.
-
Be sure your email and phone number are up to date so you receive these notifications.
-
2 hours before class we will stop automatically adding people to class.
-
When you know you won't make it to class if given a spot, remove yourself from the wait list.
Attending Class
Arriving at The Studio
-
The studio door will open 15 minutes before class. If you arrive early, wait in your car.
-
Put on your mask before walking in to the lobby.
-
Follow all floor markings and signage.
-
Change rooms will be open.
-
Keep your mask on in the change room. Mask can be removed to shower but must be put back on as soon as you are finished.
-
Do Yoga!
-
The Instructor will remain on their mat and will not be walking around the room or giving hands on adjustments.
-
The studio is open for 15 minutes after class.
-
Exit promptly so we have time to clean the space between classes.
Studio Ammenities
-
Access to the change rooms and washrooms will be open.
-
There will be no rental items available including bottled water. Make sure you have everything you need for class.
-
All props have been removed from the studio. If you have your own, you are welcome to bring them.
How Do I...
Mask Policy
-
The mask by-law has been recinded in Calgary.
-
A mask will no longer be required in the studio.
-
Please continue to wear your mask if you wish.
Class Capacity
-
Effective July 1, we will increase class capacity to 20 (up from 13).
-
Continue to set up your mat in the designated spots on the floor.
Booking and Cancelling Your Visit
-
Continue to book your visit online. This helps the front desk operate efficently and avoids lineups.
-
Note the cancellation time on your booking email. Currently this time is set to 2 hours before class.
-
Penalties for no show or late cancel are still in effect. Find more about them here.
Wait Lists
-
When a class is wait listed and someone cancels their visit, the next person in line will automatically be added to class.
-
If you are on the wait list, be prepared to attend. You will be notified when you are added to class.
-
Be sure your email and phone number are up to date so you receive these notifications.
-
2 hours before class we will stop automatically adding people to class.
-
When you know you won't make it to class if given a spot, remove yourself from the wait list.
Attending Class
Arriving at The Studio
-
The studio door will open 15 minutes before class. If you arrive early, wait in your car.
-
Put on your mask before walking in to the lobby.
-
Follow all floor markings and signage.
-
Change rooms will be open.
-
Keep your mask on in the change room. Mask can be removed to shower but must be put back on as soon as you are finished.
-
Do Yoga!
-
The Instructor will remain on their mat and will not be walking around the room or giving hands on adjustments.
-
The studio is open for 15 minutes after class.
-
Exit promptly so we have time to clean the space between classes.
Studio Ammenities
-
Access to the change rooms and washrooms will be open.
-
There will be no rental items available including bottled water. Make sure you have everything you need for class.
-
All props have been removed from the studio. If you have your own, you are welcome to bring them.