Frequently Asked Questions

Below are the answers to some questions we get asked frequently around the studio. If you do not find the answer to your question below, please Contact Us.

Restriction Exemption Program

Beginning Nov 15, the vaccination QR code along with Photo ID must be presented in studio as proof of vaccination.

Download yours here.

Full details on acceptable documentation, including out of province records can be found here.

Please present your documentation and photo ID at the studio when you arrive.

If you have already provided your vaccination records, no action is required.

In order to practice at the studio you will need to provide one of the following along with photo ID:

  • Proof of vaccination

  • Negative COVID test

  • Exemption letter

Please refer to the Alberta COVID website for information on what is acceptable documentation. 

Once you have shown your QR code, we will note it on your file and you won't need to do it again.

All other documentation and photo ID will need to be presented each time you arrive at the studio.

If you have any questions, you can use the chat option to reach out to us.

See you in class!

 

New To Hot Yoga?

What Should I Wear?


Wear clothing that you will not find restrictive. Shorts and tops designed for sport are best. Over time you will find what works best for you.
We are barefoot in the studio, so no need for socks or shoes.




What Should I Bring?


- A large towel (Two if you are planning to shower after class) - Water bottle. Come hydrated to class - Yoga mat You can rent these items for $2 each if your have forgotten something. We encourage everyone to have their own yoga mats and towels. If you are not sure what to buy to were to get these items, ask us!




What Classes are Best for New Comers?


If you are nervous about your first class, we have all been there! There are a few classes we recommend to get started with your yoga practice. 26&2 and Strength in Movement are excellent classes for you to get used to the postures and heat of the room. Pure Yin is also great if you are looking for a cooler class and want to start moving your body. You can read full descriptions of these classes on our Class Types Page.
Remember, everyone in the room has had that ‘first class’ experience, so we know what it is like! Your body will get used to the heat and humidity over time.




Is There a Pricing Option for New Comers?


Yes! We have the Intro Pass. This gives you a great opportunity to check us out, try a few classes led by different instructors and see if hot yoga and Calgary Hot Yoga are right for you.
This pass is only available to those who are brand new to Calgary Hot Yoga and have never purchased a pass before. Find out all the details on our Intro Pass and purchase yours on our Pricing Page.




When Should I Arrive for Class?


Our studio opens 15 minutes before class. Please arrive early to allow yourselve time to set up to have an amazing first class. We aim to start class on time, and it helps us out if our students arrive with time to spare.
The studio is locked when class starts so unfortunately we can not admit late comers.




Is Hot Yoga for Everyone?


Due to the high heat and humidity, Hot Yoga is not recommend if: - you are pregnant. - you have any kind of medical conditions, like high blood pressure. As always, it is very important to speak to your physician prior to undertaking a new exercise program to make sure you do not have any underlying medical reasons that would restrict you from taking part in a heated class.





Policies and Facilities

What Should I Wear?


Wear clothing that you will not find restrictive. Shorts and tops designed for sport are best. Over time you will find what works best for you.
We are barefoot in the studio, so no need for socks or shoes.




What Should I Bring?


- A large towel (Two if you are planning to shower after class) - Water bottle. Come hydrated to class - Yoga mat You can rent these items for $2 each if your have forgotten something. We encourage everyone to have their own yoga mats and towels. If you are not sure what to buy to were to get these items, ask us!




What Classes are Best for New Comers?


If you are nervous about your first class, we have all been there! There are a few classes we recommend to get started with your yoga practice. 26&2 and Strength in Movement are excellent classes for you to get used to the postures and heat of the room. Pure Yin is also great if you are looking for a cooler class and want to start moving your body. You can read full descriptions of these classes on our Class Types Page.
Remember, everyone in the room has had that ‘first class’ experience, so we know what it is like! Your body will get used to the heat and humidity over time.




Is There a Pricing Option for New Comers?


Yes! We have the Intro Pass. This gives you a great opportunity to check us out, try a few classes led by different instructors and see if hot yoga and Calgary Hot Yoga are right for you.
This pass is only available to those who are brand new to Calgary Hot Yoga and have never purchased a pass before. Find out all the details on our Intro Pass and purchase yours on our Pricing Page.




When Should I Arrive for Class?


Our studio opens 15 minutes before class. Please arrive early to allow yourselve time to set up to have an amazing first class. We aim to start class on time, and it helps us out if our students arrive with time to spare.
The studio is locked when class starts so unfortunately we can not admit late comers.




Is Hot Yoga for Everyone?


Due to the high heat and humidity, Hot Yoga is not recommend if: - you are pregnant. - you have any kind of medical conditions, like high blood pressure. As always, it is very important to speak to your physician prior to undertaking a new exercise program to make sure you do not have any underlying medical reasons that would restrict you from taking part in a heated class.





 

How Do I...

Stop My Auto Renew


  • You can stop your Auto Renew at any time, there is no minimum commitment.
  • Your membership will remain active until your next payment date.
To stop your membership:
  1. Log in to your account on our website (mobile or desktop version). You can not make this change on our app at this time.
  2. Click on My Profile. (On the mobile version, click on the menu button on top right to find the link).
  3. Click on Passes and Memberships.
  4. On your Auto Renew membership, uncheck the Auto-Renew box. That's it!
  5. Note the date under the word Expires. You will still have access to our classes and videos until that date.




Do Something Not Found Here


We are working on adding more information to this page. If you have a question about anything not listed here, please Contact Us and we will get back to you.




Cancel an Upcoming Class on the CHY App


1. Open the app and click on the My Schedule button. If you are not logged in, you will be asked to do so. 2. You will see a list of your upcoming classes. Swipe left or click the 3-dot menu button to see the Cancel button. 3. Click cancel and that's it! Note: Cancelling your visit after cut off will result in a penalty. Please refer to you Booking or Reminder emails for confirmation of when that time is for your class.




Cancel an Upcoming Class on the Website


If your web browser keeps you logged in to our site, you may see a Cancel button instead of the Book Now button on our schedule. You can use that cancel button to easily cancel your visits. If you do not see the option to cancel, follow these steps:

  1. Click on My Account (located at the top of the screen) and login.
  2. Click on My Schedule.
  3. You'll see a list of your upcoming bookings.
  4. Click the three dots in the Action column for the class you wish to cancel.
  5. Click the Cancel button.
Note: Cancelling after the cancellation cut off time will result in a penalty being charged to your account.




Update My Credit Card on the Website


  • Currently you can only add a credit card. We are waiting on a software update to give you the ability to delete or update a card already on file.
  • If you need to update a credit card expiry, simply add a new card using the instructions below and let us know to delete the expired one.
  1. Log in to your account.
  2. Click on Profile (in the very top menu bar)
  3. Click on Billing (in the blue menu bar)
  4. Scroll to the third secion down labeled Saved Credit Cards.
  5. Use the Add a Credit Card button to add new payment details.
  6. Click Save.




Update My Credit Card on the App


  • Currently you can only add a credit card. We are waiting on a software update to give you the ability to delete or update a card already on file.
  • If you need to update a credit card expiry, simply add a new card using the instructions below and let us know to delete the expired one.
  1. Open the CHY app and click the circle in the top right of the screen. This is your profile * The circle may have your photo, if you have added one, or your initials. * If you do not see the circle, you may not be logged in. Click on My Schedule and you will be prompted to sign in.
  2. Click Billing Information (second column, second option down)
  3. The third section down will say Credit Cards.
  4. Use the Add Credit Card button to add a new card to your account.
  5. Click Save.